Direct Debit

Direct Debit automatically deducts your payments from your account 3 business days before the due date - you'll never miss a payment. You'll still receive your bill, but we will deduct your outstanding balance.

Please note: You will need to set up your direct debit for each of your different Arc Energy accounts. You can see your list of accounts in the dropdown at the top right corner of your screen.

Direct Debit FAQs

A Direct Debit is an authorisation to your bank that allows payments to be taken directly from your account.

Ezidebit is an Australasian network optimised for taking payments straight from your bank.

You payments are made monthly and are debited 3 business days before the due date, so you never need to think about your bill at all.

If the due date falls on a weekend or public holiday, we'll debit your account on the next business day.

If you wish to change any details of your Direct Debit you can do this by clicking on the Change Direct Debit Details button.

There is no cost to pay by direct debit. Just your usual bank fee for electronic transactions will apply.

Please note there is a surcharge of 1.5% for Visa/Mastercard and 3% for American Express.