With direct debit, your payments are automatically deducted from your bank account or credit card on the due date - you'll never miss a payment. You'll still receive your bill, but we will deduct your outstanding balance on the due date.

There are two ways you can set up your direct debit:

  1. Call us on 1300 025 965 to complete a paperless direct debit from your bank account or credit card.

  2. Complete our online direct debit form below.

    Please note: You will need to set up your direct debit for each of your different Arc Energy accounts. You can see your list of accounts in the dropdown at the top right corner of your screen.

    Set up a direct debit

    Direct debit FAQs
    • What is the frequency for payments?
      Your payments are made monthly. The amount that you owe is taken out of you bank account or credit card after you've received your bill.
    • When do the payments get made?
      Your bill is always paid on the due date, so you never need to think about your bill at all. If the due date falls on a weekend or public holiday, we'll debit your account on the next business day.
    • Changing or cancelling your direct debit.
      If you wish to change any details of your direct debit or cancel the set up, contact us and we'll process this for you.
    • What is the cost?
      There is no cost to pay by direct debit. Just your usual bank fee for electronic transactions will apply.

      Please note there is a surcharge of 1.5% for Visa/Mastercard and 3% for American Express.